Contact Us
Email: acblick@gmail.com
We only offer email support right now (no forms or accounts needed).
Response Time: We typically respond within 24-48 hours
Business Hours: Monday - Friday, 9 AM - 6 PM EST
Frequently Asked Questions
What is ShoeMate?
ShoeMate helps people with different shoe sizes for each foot find others to swap with. If you wear a size 9 on your left foot and size 10 on your right, we connect you with someone who wears 10 left and 9 right. You both buy the shoes you want, meet up, and swap to get the perfect fit!
How do I find someone with my mismatched sizes?
During signup, specify your split sizes (e.g., Left: 9, Right: 10). Our smart matching algorithm connects you with people nearby who have complementary sizes. You can also filter by brand, style, and location to find the perfect swap partner.
Do I have to pay for the app?
ShoeMate costs $4.99 as a one-time purchase with no subscriptions. This gives you unlimited access to swipe, match, message, and find your perfect shoe swap partners.
How does the swap actually work?
Here's the typical process:
- Both people buy the shoes they want (you buy 2 pairs of size 9, they buy 2 pairs of size 10)
- Connect through the app and chat about meeting
- Meet in a safe public place
- Exchange one shoe from each pair (you give them a size 9, they give you a size 10)
- Both of you now have perfectly fitting shoes for both feet!
Can I change my shoe sizes after signing up?
Absolutely! Go to Profile → Edit Profile → Shoe Sizes. You can update your sizes anytime, which will automatically update your matching preferences.
Why isn't my location working?
Make sure location services are enabled: Settings → Privacy → Location Services → ShoeMate. You may need to restart the app after changing permissions. Location helps us show you swap partners nearby!
How do I report a problem with another user?
Go to their profile, tap the menu icon, and select "Report." You can also block users directly. For serious issues, email us at acblick@gmail.com.
How do I delete my account?
Go to Profile → Settings → Delete Account. This permanently removes all your data from our servers. Note: This cannot be undone.
Getting Started
1. Set Up Your Profile
- Upload a clear profile photo
- Add your left and right shoe sizes (they can be different!)
- Select your favorite brands (Nike, Adidas, New Balance, etc.)
- Write a bio about your style
2. Find Swap Partners
- Swipe through profiles of people with complementary sizes
- Filter by brand, location, and style
- Swipe right to like, left to pass
3. Connect and Swap
- When you match, start chatting immediately
- Discuss which shoes you want and coordinate purchase
- Agree on a safe public meeting place
- Meet, swap, and enjoy perfectly fitting shoes!
Safety Guidelines
Always Meet Safely
- Public Places Only: Meet in malls, sneaker stores, or busy public areas
- Bring a Friend: Have someone accompany you when possible
- Tell Someone: Let a friend or family member know where you're going
- Daytime Meetings: Prefer daylight hours for visibility and safety
- Inspect First: Check the shoes before completing the swap
- Trust Your Instincts: If something feels off, don't proceed
Red Flags to Watch For
- Unwillingness to meet in public
- Pressure to complete the swap quickly
- Refusal to show photos of the shoes
- Aggressive or pushy behavior
- Deals that seem too good to be true
Still Need Help?
Get in Touch
General Support: acblick@gmail.com
Privacy Questions: acblick@gmail.com
Bug Reports: Include your device type, iOS version, and steps to reproduce
Feature Requests: We love hearing your ideas!